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Shipping and Returns

Our Shipping Procedures:

Our shipments are insured against loss or damage by Collectible Insurance Agency

We take great care in packaging our products to reduce the chance of damage during shipment. If you order is lost in the mail, we will refund your purchase price including the cost of shipping.  Any item that is damaged during shipment will be replaced or your purchase price refunded.

 In the event that an item arrives damaged, please contact us immediately. You can reach us toll-free at: 1-888-84-ORIENT, or Email us at  Do Not Ship back any items without prior authorization.

Please keep all packing materials as they may be required for us to file an insurance claim. We may request that you ship the damaged item back to us at our expense. All refunds will be credited upon receipt of damaged merchandise by return mail ( if required ), or inspection by carrier. Items not requiring return or inspection will be credited upon notification of damage.

To protect our customers, we maintain a master insurance policy that covers shipments from our door to yours. This means that you won't have to worry about your order being lost or damaged. 

Collectible Insurance Agency has been providing reliable insurance protection to the collectibles community since 1966. Most people are not aware that their standard Home Owners policy may not provide adequate coverage to replace your collection with items of equal value. Please check with your provider to make sure you have the proper coverage.

If you need coverage for your collection, we recommend you contact our friends at Collectible Insurance Agency.

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Dragon & Phoenix ~ Silk Embroidery
Silk Embroidery
Gold Leaf Painted ~ 10 Inch Turnip Vase
Gold Leaf Lacquer
Pair of 10 Inch Closionne Vases
Pair of Brass Foo Dogs
Brass & Bronze
Inside Painted Boxes

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